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Mattresses & Mattress Sets at GoToMattress.com
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Mattress - Serta iComfort
Simmons Comforpedic Loft


Serta, Stearns & Foster, Simmons & Sealy


Subject=Customer Satisfaction

I just wanted to tell you how much I love my mattress. I got it last week and after a week of sleeping on it I can tell you that it is very comfortable. I got the Sealy Reserve firm pillowtop and it was just the right thing for my back condition. It is very soft on top but not too soft and seems to keep me aligned properly through the night. Your recommendation, after hearing my situation, was right on the money! Thanks again for your patience and your knowledge.

Best regards,
Virginia NY

I wanted to tell you that we received the Simmons Klairmont Pillow Top this week and the first night on it was blissful! Have not had a decent sleep for a while now and I thank you for your excellent service in helping us pick the right bed for us. Not only you gave us the best price and the best deal, but you stayed on top of it to let us know about the status of our order. We will definitely recommend you to our friends and family.
Ray, Calif


"Yes, everything went smoothly. I wasn't home personally but my wife said that all went well. I am very happy to have done business with you and did tell my friends about my experience with Gotomattress. I did have a friend who was buying a Stearns & Foster mattress and explained that I had ordered from you after much research. Unfortunately he's not as smart as I am and did not take advantage of your great service and products. As information I saved over $220.00 dollars purchasing the same exact mattress from you as if I had purchased it locally from Raymore and Flannigans. I'm also very impressed with your customer service and the way that you stayed in contact and updated me as we went along not to mention this follow up. I think that's important and you did a great job. The subject of mattresses doesn't come up very often in my daily life but when it does you can be assured that I will relay my experience with your company. It really was a "no brainer" for me to purchase from you and I'm glad that I did."
 
Have a great day,
Tom NY


"We LOVE the set!  Your recommendation was on the money.  I'm glad you suggested the softness of the Sealy Cotillion, it is exactly what we were hoping it would be.  The aches and pains are gone & we've actually had a good night's rest for the first time in a long time!  And did I mention it is EXTREMELY COMFORTABLE?!  LOL!  You were right about the standard foundation, too.  It is just the right height for us, and it looks absolutely beautiful in the room! 

Thank you again for all your time & patience!  You helped make a really tough purchase a lot easier to handle.  I can honestly say that I felt like an "informed" consumer with your guidance, instead of the frustrated customer that walked out of several brick & mortar mattress showrooms.  I have already started telling people about the level of service you provide, and will certainly be back when it's time to upgrade the kids' beds.

Thanks again,  It has been a true pleasure!"
Kelly & Lee, Bangor PA


"Mattresses were delivered on Saturday as promised. The delivery guys were great! Thanks again!"
Steve, NY


"Just wanted to tell you how thrilled we are with our Simmons mattress purchase.  This purchase was for my son, who just moved into his first apartment.  We can't believe how easy it was to choose the right mattress with your help, online, based on his sleeping preferences.  The delivery people were very courteous, arrived on time, and set up the frame and mattress quickly and efficiently.  When I asked my son how he would rank his new mattress compared to the one he has at our home, on a scale of 1 - 10, he said the home mattress was a "5" and the new one was an "8".  However...the next morning we spoke after he slept on his new mattress for the first time, and he said, "Oh mom, I slept SO well.  That mattress is a 10".  I always thought a mattress was one of the most difficult things to shop for, and buying from you online couldn't have been easier.  I'll definitely recommend you to all my friends.  Thank you SO much!"
 Mary Dancy MI

"I highly recommend GotoMattress.com for mattress purchases. The Website is easy to navigate, and they provide excellent customer service. The sales Representative I worked with had extensive knowledge about Simmons mattresses. She really took the time to explain the variations in the model lines and answer my questions, even though we are on opposite coasts and with a 3-hour time difference. I'm very happy with my purchase of the Simmons Beautyrest Exceptionale Terrace plush firm queen mattress as a result of her recommendation. Thank you again for going above and beyond -- this is why I ordered from you!"
 - Jessica SF, Calif

"I'm completely in awe that I was able to purchase a new mattress, sight unseen.  All the experts say one MUST check out a new product before making a purchase.  Well, the experts aren't aware of the quality customer service, professional expertise, knowledge, and patience that you provided!  You did a phenomenal job of walking me through the various products and I couldn't be more pleased with the outcome.

I simply love my new Serta mattress set.  The height takes a little getting used to, but it's forcing me to gently get out of bed (as opposed to JUMPing out).  In all honesty, I do still experience wake ups during the night – having nothing to do with my new bed.  However, the experience of lying down on my new plush, firm, Eurotop before falling off to sleep is indescribably amazing.  To test things out, just this past weekend I took an over-the-counter mild sleeping aid.  Well...  I woke up (late) Sunday morning feeling like a new person.  So much so, that I stayed in bed for hours relaxing with a pile of magazines! 

You may recall me mentioning my dissatisfaction with the shopping experience I had while actually in a major department store to make my purchase.  That is what led me to the internet; where I was so pleased to have discovered GoToMattress.  Thank you again, for all of your attention and follow up." 

Regards, Diane NY

P.S. " My new, Free, Serta Comforter is adorning my brand new bed!"


"I received my Simmons Atkins Plush Firm queen mattress set on Saturday & I must say that I'm very impressed with the whole experience. Customer service is unparalleled. The delivery team was very nice & helpful which made things go very quickly & easily. The mattress is exactly what I had hoped and am very happy with them. I just wanted to thank you for your professionalism. It's a breath of fresh air to have a transaction go so smoothly, even 800 miles away. I'd recommend The Sleep Doctors to anyone! "

Stephanie, KY


"Hi , yes we got Simmons mattress and are adjusting to a mattress that doesn’t dip. We love it thanks!!"

Israel, Calif


"We received our three Simmons queen sets and we were so pleased with the excellent service.  Your help in making sure our box springs were the right height for our new beds was absolutely correct. We would have made a mistake without your advice.  The delivery service was great and we will certainly recommend you to our friends!  How nice to experience such great Customer Service, it’s almost non-existent today."

Joe & Linda Florida


"Thanks for following up. The delivery went well.  I had no idea that Simmons actually builds the mattress when you place the order.  Thank you for a smooth transaction."
Regards,
Doug, MD


"Everything went great.  Finally a company with good customer service!!  Thanks so much you really made this easy."
 
Brandon, NY



 

 


 











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