Cancellation Policy: All bedding is made new and we are willing to cancel any order prior to production. Most orders are manufactured within 3 to 5 days of placing your order.
Gotomattress.com Comfort Guarantee: As a valued Gotomattress.com customer, we will offer you a one time Satisfaction Comfort guarantee on “Premier” mattress sets. A Premier mattress set is any set purchased for $799.00 or more. To qualify for a satisfaction guarantee, you must sleep on your new “Premier” mattress set for a minimum of fourteen (14) days. This will give you and the mattress a chance to adjust to each other. If after fourteen (14) days you are still not comfortable with your mattress, please call our Customer Service Department at 1-800-385-8319. We will offer you a store credit for the original set purchased. You have up to thirty (30) days after delivery to request a satisfaction guarantee. The store credit may be used towards any other mattress set of equal or greater value. You are just responsible for the difference in price and the delivery charges (returned mattress and new mattress). There are certain locations where our National Delivery Service does not offer removal of old mattress or return on exchanges. Please call Customer Service to check your specific location if considering our Comfort Guarantee. If you select a mattress set of lesser value than your original purchase, there will be no refund for the difference, and you cannot use the difference to purchase other merchandise. Merchandise being exchanged must be free of stains, abuse and/or damage. There is no comfort guarantee on your new comfort exchange selection. A mattress only purchase at $799 or more that is for a platform bed does qualify for our Satisfaction Comfort Guarantee.
Non-Returnable Items: All bedding, mattresses, boxsprings are non-returnable once delivered or picked up. Also non-refundable are mattress pads, sheets, pillows, and bedframes.